Hot Head™ Deep Conditioning Heat Cap FAQs
HOT HEAD & PRODUCTS
HOT HEAD & PRODUCTS
What is Hot Head™ and how does a deep conditioning heat cap work?
What is Hot Head™ and how does a deep conditioning heat cap work?
Hot Head™ is a reusable, microwavable deep conditioning heat cap filled with flaxseed to provide gentle, consistent heat during your treatment. The warmth helps create an ideal environment for your favorite hair mask or deep conditioner to absorb more effectively, helping hair feel softer, smoother, and more manageable.
Which Hot Head™ size is right for me?
Which Hot Head™ size is right for me?
Hot Head™ comes in multiple sizes for different needs. Original Hot Head™ works well for most hair types and lengths, XL Hot Head™ offers extra room for thick, long, voluminous hair or larger styles, and Little Hot Head™ is designed for children 2-10 years old.
Can I use Hot Head™ on all hair types and textures?
Can I use Hot Head™ on all hair types and textures?
Yes. Hot Head™ can be used with straight, wavy, curly, and coily hair, as well as natural, color-treated, relaxed, or chemically treated hair. Simply pair it with a deep conditioner or hair mask suited to your individual hair needs.
How soon will I see results from using Hot Head™?
How soon will I see results from using Hot Head™?
Many people notice softer, smoother, more manageable hair after their first deep conditioning treatment. Results vary depending on your hair’s condition and the products you use, and consistent deep conditioning can help support moisture retention and reduce the look and feel of dryness and breakage over time.
What deep conditioner should I use with Hot Head™?
What deep conditioner should I use with Hot Head™?
Hot Head™ can be used with most deep conditioners and hair masks. Choose a treatment based on what your hair needs, such as moisture, strengthening, smoothing, or repair.
How often should I deep condition with a heat cap?
How often should I deep condition with a heat cap?
How often you deep condition depends on your hair type, condition, and routine. Many people incorporate a deep conditioning treatment into wash day weekly or as needed when hair feels dry, brittle, or difficult to manage.
SHIPPING & DELIVERY
How long will my order take to arrive?
How long will my order take to arrive?
Orders typically ship the next business day. Once your order is on the way, delivery time will depend on the destination and carrier. You’ll receive a shipping confirmation email with tracking information as soon as your order ships.
Do you offer free shipping?
Do you offer free shipping?
Yes. U.S. orders of $50 or more qualify for free standard shipping. Orders under $50 ship for a flat rate of $6.95. Biodegradable Shower Caps ship free within the U.S. regardless of order total.
Can I track my order?
Can I track my order?
Yes. Once your order ships, you’ll receive a confirmation email with tracking information. Please allow a little time for the carrier to update tracking after your package has been scanned.
RETURNS & REFUNDS
What is your return policy?
What is your return policy?
We want you to be happy with your purchase. Returns are accepted in accordance with our Returns, Refunds & Exchanges Policy.
Customers are responsible for return shipping costs on standard returns, and original shipping charges are non-refundable. If your item arrives damaged, defective, or incorrect, please contact us so we can make it right.
What if my product arrives damaged?
What if my product arrives damaged?
If your order arrives damaged or there is an issue with an item, please contact us as soon as possible with your order number and photos of the product and packaging. We’ll review the issue and help make it right.
When will I receive my refund?
When will I receive my refund?
Once your approved return has been received and inspected, your refund will be issued to your original payment method. Processing times vary by financial institution, so it may take several business days for the credit to appear on your account.
WHOLESALE & AFFILIATES
Do you offer wholesale?
Do you offer wholesale?
Yes. Hot Head™ products are available to approved wholesale partners. For information about minimum order quantities, pricing, product availability, and ordering, please visit our Wholesale page or contact us at wholesale@thermalhaircare.com.
Do you have an affiliate program?
Do you have an affiliate program?
Yes. We partner with creators and other brand advocates through our affiliate program. Approved affiliates can earn commission on qualifying sales made through their unique referral link or code. Visit our Affiliate page to learn more or contact us with any questions.





