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    • Shipping & Returns

    NEED YOUR ORDER BEFORE CHRISTMAS?

    See these important deadlines below to ensure on-time delivery during the busy holiday season.

    EXTENDED HOLIDAY RETURNS

    Orders placed November 1, 2025 – December 31, 2025 can be returned up until January 31, 20

            2025 HOLIDAY SEASON ORDER PLACEMENT DEADLINES

    United States

        • USPS Ground Advantage: Place order by 11:59 p.m. EST on December 15
        • FedEx 2-Day: Place order by 11:59 p.m. EST on December 21
        • FedEx Overnight: Place order by 11:59 p.m. EST on December 22

    Africa

        • First-Class International or Priority Mail International Service: Place order by 12 p.m. MST on November 29

    Asia/Pacific Rim, Australia/New Zealand, Canada, Caribbean, Mexico, Europe, Middle East

        • First-Class International or Priority Mail International Service: Place order by 12 p.m. MST on December 6

    Central & South America

        • First-Class International or Priority Mail International Service: Place order by 12 p.m. MST on November 29

    Military

        • APO/FPO/DPO AE ZIP™ 090–092, 094–098, 340, 962–966, 093
          • First-Class Mail Service or Priority Mail Service: Place order by 12 p.m. MST on December 9

    ALERT: USPS can no longer accept or deliver international mail to several countries due to COVID-19 service impacts. See all countries with temporary service and guaranteed-delivery suspensions. Read More.

    DOMESTIC PROCESSING AND DELIVERY TIMES

    All orders ship next business day.

    All domestic orders will ship via USPS Ground Advantage unless the customer upgrades the shipping method at checkout.

        • USPS Ground Advantage: Estimated arrival within 2–5 business days
        • USPS Priority Mail: Estimated arrival within 1–3 business days (Please note: we do not control postal delivery times or delays.)
        • FedEx 2-Day: Delivery by the end of the second business day
        • FedEx Standard Overnight: Next-business-day delivery by 5 p.m. to businesses and by 8 p.m. to residences
        • FedEx Priority Overnight: Next-business-day delivery by 10:30 a.m. to most businesses and by 12 p.m. to most residences

    We ship to the mailing address provided at checkout, also listed on your order confirmation. Any packages returned due to an incorrect address will be reshipped at the buyer’s expense. Please double-check that your address is correct to avoid any issues.

    INTERNATIONAL PROCESSING AND DELIVERY TIMES

    All orders ship next business day.

    We ship to most locations worldwide! During checkout—before processing payment—the website will confirm whether we ship to your region and what shipping options are available. Please review all available options carefully to select the correct method for your needs.

        • USPS First-Class Mail International: Delivery times vary by country and typically arrive within 10–28 business days. This is the most cost-effective method but does not include insurance or a tracking number. You’ll receive an ID number once your package ships, but this is not a tracking number and may only show as being processed through Los Angeles, CA, or Jamaica, NY. For tracking and insurance, please choose Priority Mail International or Priority Mail Express International.
        • Priority Mail International: Estimated delivery within 6–10 business days. Tracking and insurance included.
        • Priority Mail Express International: Estimated delivery within 3–5 business days. Tracking and insurance included.

    We ship to the mailing address provided at checkout, also listed on your order confirmation. Any packages returned due to an incorrect address will be reshipped at the buyer’s expense. Please double-check your address to avoid any issues.

    Please note that the seller is not responsible for any customs charges or fees that may be applied by the destination country. If you’d like to insure your shipment via USPS, please choose Priority Mail International or Priority Mail Express International at checkout.

    RETURNS, REFUNDS & EXCHANGES

    RETURNS/EXCHANGES:
    Orders placed November 1, 2025 – December 31, 2025 can be returned or exchanged up until January 31, 2026. Please contact us to initiate a return.                              

    100% MONEY-BACK GUARANTEE
    We strive to provide an excellent customer experience. If you are unhappy with your purchase for any reason, please reach out so we can make it right. If we are unable to resolve the issue, we will gladly refund 100% of your purchase price.

    CONTACT

    We can be reached through our Contact Page or directly at info[at]thermalhaircare[dot]com.

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