Shipping & Returns
EXTENDED HOLIDAY RETURNS
Orders placed November 1, 2023 - December 31, 2023 can be returned up until January 31st, 2024
DOMESTIC PROCESSING AND DELIVERY TIMES
All orders ship next business day.
Domestic packages weighing less than 13 ounces will ship via USPS First-Class Mail. All domestic orders over 13 ounces ship via USPS Priority Mail, USPS Parcel Select or UPS Ground. Please note we cannot control postal delivery times or delays.
DOMESTIC FIRST-CLASS MAIL | USPS estimates First-Class Mail items will arrive within 1-3 business days.
DOMESTIC PRIORITY MAIL | USPS estimates Priority Mail items will arrive within 1-3 business days.
DOMESTIC PARCEL SELECT | USPS estimates Parcel Select items will arrive within 3-5 business day.
DOMESTIC GROUND | UPS estimates items will arrive within 1-5 business days.
FEDEX | Upgraded shipping options available at checkout.
We ship to the mailing address provided at checkout, also listed on your order confirmation. Any packages returned due to an incorrect address will be reshipped at the buyers’ expense. Please double check that your address is correct to avoid any issues.
INTERNATIONAL PROCESSING AND DELIVERY TIMES
All orders ship next business day.
We ship to just about everywhere in the world, so chances are we ship to your location! During checkout, prior to processing payment, the website will let you know if we ship to your region and what shipping options are available. Please read all available shipping options to select the correct method for your needs.
USPS FIRST-CLASS MAIL INTERNATIONAL | Delivery times for orders shipped via USPS First-Class Mail International will vary by country, but on average should arrive within 10-28 business days. Although this is the most cost-effective international shipping method, it does not include insurance and will not have a tracking number assigned to it. Once your package has shipped, you’ll receive an ID number. An ID number is NOT a tracking number, but a parcel number that often shows as being at one of the two International Postal Hubs in Los Angeles, CA or Jamaica, NY, even when it’s well on its way to you. If you’d like a tracking number, please choose Priority Mail International or Priority Mail Express International at checkout.
PRIORITY MAIL INTERNATIONAL | Packages shipped via Priority Mail International will arrive within 6-10 business days. Tracking and insurance included.
PRIORITY MAIL EXPRESS INTERNATIONAL | All international orders shipped via Priority Mail Express International will arrive within 3-5 business days. Tracking and insurance included.
FEDEX | Upgraded shipping options available at checkout.
We ship to the mailing address provided at checkout, also listed on your order confirmation. Any packages returned due to an incorrect address will be reshipped at the buyer's expense. Please double check that your address is correct to avoid any issue.
Please note that seller is not responsible for any additional customs charges or fees that the destination country may charge. If you’d like to ensure your shipment via USPS, please choose Priority Mail International or Priority Mail Express International at checkout.
RETURNS, REFUNDS AND EXCHANGES
We strive for excellent customer service, and it is our intention to provide you with a great experience! If you are unhappy with your purchase for any reason, please get in touch with us so that we can make it right. If for whatever reason we cannot make it right we will gladly refund 100% of your purchase, including shipping.
To initiate a return please contact us within 30 days of purchase.
CONTACT
We can be reached through our contact page or directly at info[at]thermalhaircare[dot]com.