RETURNS, REFUNDS AND EXCHANGES
At our core, we are dedicated to delivering outstanding customer service, aiming to ensure your satisfaction with every interaction. If, however, your purchase doesn't meet your expectations for any reason, please reach out to us promptly. We are committed to rectifying the situation to your utmost satisfaction. If, in the rare event that we are unable to meet your expectations, we will gladly refund 100% of your purchase, including standard shipping costs. Please note that we do not provide full reimbursements for expedited shipping charges. Your happiness is our priority, and we are here to assist you every step of the way. To initiate a return please contact us within 30 days of purchase. We can be reached through our contact page or directly at info[at]thermalhaircare[dot]com.
DOMESTIC PROCESSING AND DELIVERY TIMES
All orders ship next business day.
Domestic orders are typically shipped via USPS or UPS Mail, with the possibility of selecting upgraded shipping options through FedEx during the checkout process.
UPS | Estimated delivery is 2-5 business days
USPS | Estimated delivery is 2-5 business days
FEDEX | Upgraded shipping options available at checkout
We ship to the mailing address provided at checkout, also listed on your order confirmation. Any packages returned due to an incorrect address will be reshipped at the buyers’ expense. Please double check that your address is correct to avoid any issues.
INTERNATIONAL PROCESSING AND DELIVERY TIMES
All orders ship next business day.
We ship to just about everywhere in the world, so chances are we ship to your location! During checkout, prior to processing payment, the website will let you know if we ship to your region and what shipping options are available. Please read all available shipping options to select the correct method for your needs.
USPS FIRST-CLASS MAIL INTERNATIONAL | Delivery times for orders shipped via USPS First-Class Mail International will vary by country, but on average should arrive within 10-28 business days. Although this is the most cost-effective international shipping method, it does not include insurance and will not have a tracking number assigned to it. Once your package has shipped, you’ll receive an ID number. An ID number is NOT a tracking number, but a parcel number that often shows as being at one of the two International Postal Hubs in Los Angeles, CA or Jamaica, NY, even when it’s well on its way to you. If you’d like a tracking number, please choose Priority Mail International or Priority Mail Express International at checkout.
PRIORITY MAIL INTERNATIONAL | Packages shipped via Priority Mail International will arrive within 6-10 business days. Tracking and insurance included.
PRIORITY MAIL EXPRESS INTERNATIONAL | All international orders shipped via Priority Mail Express International will arrive within 3-5 business days. Tracking and insurance included.
FEDEX | Upgraded shipping options available at checkout.
We ship to the mailing address provided at checkout, also listed on your order confirmation. Any packages returned due to an incorrect address will be reshipped at the buyer's expense. Please double check that your address is correct to avoid any issue.
Please note that seller is not responsible for any additional customs charges or fees that the destination country may charge. If you’d like to ensure your shipment via USPS, please choose Priority Mail International or Priority Mail Express International at checkout.